Shipping Policy

Worldwide Tracked Shipping for Natural Canadian Products

Handcrafted Self-Care Delivered Globally from Mississauga, Ontario

We are delighted to offer worldwide tracked shipping on all of Susan Green's all-natural body and pet products, with no minimum purchase required. Every item is carefully prepared and shipped directly from our Mississauga, Ontario studio. Our commitment is to ensure your handcrafted Canadian-made wellness essentials arrive safely and efficiently, no matter where you are in the world.

Shipping Details

  • Free Tracked Shipping: Enjoy complimentary tracked shipping to every country worldwide.
  • Fast Shipping Options: Some popular natural products may have expedited shipping options available; this will be clearly stated on the specific product page.
  • Tracking: A tracking number will be sent to your registered email address as soon as your order has completed processing.

Order Processing Times

Our processing time accounts for the meticulous, small-batch nature of our handcrafted goods.

Timeframe Detail

Monday - Thursday Orders

Processed within 1–2 days.

Friday - Sunday Orders

Please allow up to 3 days for processing.


Estimated Delivery Times

Region Free Tracked Shipping Estimated Delivery Time

Canada (Including Mississauga & Ontario)

Yes

1–5 business days

US, UK, Australia

Yes

4–9 business days

All Other Countries (Global Shipping)

Yes

Calculated during checkout

 

Please note: All shipping times exclude public holidays, customs clearance, and potential courier delays.